The livelihood, and happiness, of our residents, is at the heart of everything we do. It's incredibly important to the Supported Housing project, and the organisation as a whole, that our service users feel listened to, respected and understood.

With this in mind, the Supported Housing team actively involve residents in the service as soon as they begin their journey with us, obviously as soon as they feel comfortable to do so. When they arrive, they're encouraged to help shape, build and strengthen the community and they are reminded that they have a shared responsibility for the project too. 

User involvement can include:

  • the day-to-day running of the project
  • the range of services offered
  • the way services are offered

During each keyworking sessions, residents are given the opportunity to voice their opinions and ideas, as well as discussing issues, key strategic priorities and suggestions for service development. 

Although we do not currently have a communal space within the project, an open and honest dialogue between residents and staff is encouraged. 

This dialogue ensures residents feel valued which then increases their confidence and empowerment; it also promotes engagement in the project, enabling our staff to continually provide - and improve on, where necessary - services that support residents on their journey. 

User involvement can benefit both the service user and organisation; this can include:

  • improved scheme management
  • cost-effective services
  • improved project/resident relationship
  • better communication and understanding
  • increased resident satisfaction
  • better community spirit
  • increased staff satisfaction
  • development of new skills
  • contributing to the moving on process; users feel more confident in taking responsibility and sharing their opinions

User involvement requires a long-term strategy that helps Supported Housing achieve our goals as it encompasses everything that will be done to involve users in the project throughout their time with us.

The aim of user involvement is not only to improve our services but, also, to help our residents develop those attributes that will be of most help to them in the resettlement process: self-confidence and self-esteem.