COVID-19 update: Please note that due to current Government guidelines, we are unfortunately unable to run any face-to-face sessions. However, we have a lovely team of volunteers who are working remotely via email, telephone and Zoom, to guide people through the process of getting set up online and keeping connected. Once restrictions ease, we hope to return to our Digital Hub and host these sessions face-to-face.

We’re pleased to be launching our Digital Inclusion Scheme which helps to increase the digital capabilities of people living in Newham who are affected by digital exclusion. We do this by gifting devices (laptops or tablets), data and digital skills training, support and resources to those that qualify to receive support. Our aim is to give people in Newham who are digitally excluded an entry point into the digital world.

Since COVID-19, the scale of digital exclusion in our community has become clear. Without access to digital devices and skills, people experiencing digital exclusion have found themselves disproportionately impacted during this difficult time. Lockdown left those without devices or digital skills, unable to access life-saving health information, school education, vital support services, and out of touch with loved ones.

We recognise the urgent need to support people affected by digital exclusion,  to have access to a device, good connectivity, and basic digital skills. It's important to us that everyone in Newham is able to enjoy the benefits of being online.

Who We Support:

We support Newham residents who qualify as vulnerable adults: 18 or over, on low-income, have no access to a device and cannot afford to buy a device.

We mainly support those who are unemployed, low-skilled, most marginalised and disadvantaged communities, refugees and asylum seekers, those suffering with homelessness, older people and families, with school age children who are in need of tech to aid education.

Remote Digital Support:

We see digital inclusion as essential in empowering people to transform their lives, for a stronger community.

That is why we provide digital skills support as part of a wider and more holistic package of support, based on the needs of the individual.

We encourage individuals who meet the qualifying criteria to attend our digital support sessions, led by our friendly team of Digital Champion volunteers, which help build digital skills and confidence needed to access the benefits of the digital world.

Digital Champion volunteers provide assistance via one-to-one or group sessions with learners, over-the-phone or over  Zoom. The aim is to make online services and opportunities more accessible for local residents. This includes connecting with family and friends, accessing welfare benefits, shopping online and applying for jobs.

The sessions are an opportunity for individuals to learn or enhance their digital skills, unlocking their digital potential! Whether learners want to get to grips with the basics of getting online, how to set-up a device, or play games or watch TV, the team at The Renewal Programme are here to make sure that our community does not miss out on the benefits of being online.

How Do I Get In Touch?:

If you know someone living in Newham who is digitally excluded, please contact the Digital Inclusion Project Coordinator who will provide more information and details on how to make a referral.

Become A Volunteer:

As a Digital Champion volunteer, you’ll help people learn to use laptops and tablets so they can benefit from the internet and access online services safely. It’s also a great way to develop your skills and meet new people in the community.

Anyone can be a Digital Champion - you don’t need to be a tech whizz - we’ll train and support you along the way. Any experience you may have using a tablet or a laptop is a good starting point.

You can help someone who is digitally excluded to take the first steps to getting online, and help them feel  confident using a laptop or tablet.

As a Digital Champion you will provide support through weekly sessions with learners, either on a one-to-one basis or in small groups.

You will assist learners in:

  • Online shopping
  • Internet safety
  • Social networking
  • Online banking
  • Online job searches

Please note: as a result of COVID, digital support has moved online, but if you think you can deliver helpful advice and guidance virtually or via the telephone, we’d love to hear from you.

How To Apply:

If you are interested in becoming one of our Digital Champion volunteers, please fill in this form available here. A member of our team will then contact you to discuss the role further.

You need to be over 18, and before you start you’ll need to pass a basic DBS check.