A typical day in the Hub sees Akram talking to local residents to understand their needs. He sensitively uses this information to see how he can support each person.
He tries to look at the bigger picture, addressing different challenges residents might be facing in life, including issues with housing, employment, health and education. From this, he signposts clients to internal and external support services that can further support people. All the while, he incorporates digital skills into the client relationship: supporting people to set up and access emails, fill in online forms and upload documents.
It’s safe to say we couldn’t imagine the Tuesday hub without his contagious joyful energy. He leaves a positive mark on every client he supports, working in a professional and empathetic manner to holistically support each person.
Thank you Akram!